TKBT FAQ — All your questions answered in one place

You can update your personal information on TKBT, though a few security steps are required to do so.

How to update your profile information:

A few important things to note:

• To change your legal name, contact TKBT Support — you may be required to provide NID verification.
• After changing your mobile number, withdrawals are temporarily suspended for 24 hours as a security measure.
• To change your email, a verification link will be sent to your current email address.
• Date of birth cannot be changed on a KYC-verified account.

If you run into any issues, contact TKBT live chat support — you'll typically get help within 3 minutes.

TKBT's VIP program has 5 tiers in total. You earn VIP points on every bet, and your level goes up as your points accumulate.

VIP tier breakdown & benefits:

🥉 Bronze (New Members)
• Daily Login Bonus: ৳50
• Weekly cashback: 3%
• Standard Support Access

🥈 Silver (5,000+ points)
• Daily Login Bonus: ৳150
• Weekly Cashback: 5%
• 50 free spins per month
• Fast withdrawal processing

🥇 Gold (20,000+ Points)
• Daily Login Bonus: ৳400
• Weekly Cashback: 8%
• Personal account manager
• Priority support & expedited KYC processing

💎 Platinum (75,000+ Points)
• Daily login bonus: ৳1,200
• Weekly Cashback: 12%
• Exclusive tournament invitations
• Special birthday gift package

👑 Diamond (200,000+ points)
• Daily Login Bonus: ৳3,500
• Weekly Cashback: 18%
• 24/7 dedicated manager
• Unlimited Withdrawals & Custom Bonus Offers

VIP points never expire and are earned on every slots, Live Casino, and Sports Betting wager.

Yes, TKBT has its own dedicated mobile app, available on both Android and iOS.

Download Android App:

iOS (iPhone/iPad) app:
iOS users can open the TKBT website in Safari and tap "Add to Home Screen" — this installs it as a PWA that works just like a native app.

App Highlights:

• Get the latest bonus offers and match updates via push notifications.
• Faster loading — 30% quicker than the website on mobile data.
• Biometric (fingerprint/Face ID) login supported.
• App-exclusive bonuses are offered from time to time.

If you run into any installation issues, reach out via live chat and our support team will guide you through it.

TKBT's welcome bonus is one of the best perks for new members — get up to 150% on your first deposit.

Steps to Claim Your Welcome Bonus:

Bonus example:
Deposit ৳1,000 → ৳1,500 bonus → total balance ৳2,500.

A few conditions to keep in mind:

• A 30x wagering requirement must be met before withdrawing your bonus.
• Bonus claim window: your first deposit must be made within 7 days of registration.
• The welcome bonus can only be claimed once per account.
• Using your bonus on slots and crash games is the most effective approach.

Latest bonus offers & terms Terms & Conditions on the page.

TKBT offers Sports Betting alongside real-time scores and live streaming for most major matches.

How to View Live Scores:

Sports with Live Coverage:

• Cricket: Ball-by-ball score, wickets, run rate, and partnership details.
• Football: Goals, corners, cards, and position maps updated in real time.
• Badminton: Point-by-point score updates.
• Dota 2 / E-Sports: Match stats with live kill/death updates.
• Tennis: Game and set scores, live.

Live Streaming: For major international matches (IPL, Premier League, World Cup), TKBT offers live video streaming. When a stream is available, a "▶ Live" button will appear next to the match.

With notifications enabled, TKBT will alert you before a match kicks off.

As part of its responsible gaming commitment, TKBT allows members to temporarily or permanently close their account at any time.

Temporary Break (Cooling-Off):

Long-Term Self-Exclusion:
To suspend your account for anywhere from 6 months to 5 years — or permanently — contact TKBT Support directly. Once activated, the suspension cannot be lifted before the selected period ends.

Permanent Account Deletion:
To permanently delete your account, send a request to our support email ([email protected]). Make sure to withdraw your balance before doing so.

What happens during a break:

• Your balance stays safe — you won't lose any funds.
• Once the break period ends, your account will be reactivated automatically.
• Promotional emails will be paused during this period.

Learn More Responsible Gaming View page.

Odds are a number that tells you how much you'll get back if you win a bet of a given amount. TKBT primarily uses decimal format, though fractional and moneyline formats are also available.

Decimal odds (the simplest):
Example: Odds = 1.85, Bet = ৳1,000
Total Return = ৳1,000 × 1.85 = ৳1,850
Profit = ৳1,850 - ৳1,000 = ৳850

Fractional odds:
Example: odds = 4/5, bet = ৳500
Profit = ৳500 × (4÷5) = ৳400
Total return = ৳500 + ৳400 = ৳900

What odds mean:

• Odds < 2.0: Favorite team/player — higher chance of winning, lower payout.
• Odds = 2.0: 50-50 chance.
• Odds > 2.0: Underdog — lower chance of winning, but a bigger payout if they do.
• The higher the odds: Higher risk, higher reward.

Changing odds format on TKBT:
Go to the Sports section settings to choose your preferred odds format (Decimal / Fractional / Money Line).

Tips: If you're new, always start with decimal format — it's the easiest to understand and the quickest to calculate.